|(a) An agency must adopt and enforce a written policy
governing client conduct and responsibility and client rights, in
accordance with this section. The written policy must include a grievance
mechanism under which a client can participate without fear of reprisal.
(b) An agency must protect and promote the rights of
(c) An agency must comply with the provisions of the
Texas Human Resources Code Chapter 102, which applies to a client
60 years of age or older.
(d) At the time of admission, an agency must provide
a client who receives licensed home health services, licensed and
certified home health services, hospice services, or personal assistance
services, with a written statement that informs the client that a
complaint against the agency may be directed to HHSC Complaint and
Incident Intake, P.O. Box 149030, Austin, Texas 78714-9030, toll free
1-800-458-9858. The statement also may inform the client that a complaint
against the agency may be directed to the administrator of the agency.
The statement about complaints directed to the administrator also
must include the time frame in which the agency reviews and resolves
(e) In advance of furnishing care to a client, or during
the initial evaluation visit before the initiation of treatment, an
agency must provide the client, or their legal representative, with
a written notice of all policies governing client conduct and responsibility
and client rights.
(f) A client has the following rights:
(1) A client has the right to be informed in advance
about the care to be furnished, the plan of care, expected outcomes,
barriers to treatment, and any changes in the care to be furnished.
The agency must ensure that written informed consent, specifying the
type of care and services that may be provided by the agency, has
been obtained for every client, either from the client or their legal
representative. The client or the legal representative must sign or
mark the consent form.
(2) A client has the right to participate in planning
the care or treatment and in planning a change in the care or treatment.
(A) An agency must advise or consult with the client
or legal representative in advance of any change in the care or treatment.
(B) A client has the right to refuse care and services.
(C) A client has the right to be informed, before care
is initiated, of the extent to which payment may be expected from
the client, a third-party payer, and any other source of funding known
to the agency.
(3) A client has the right to have assistance in understanding
and exercising the client's rights. The agency must maintain documentation
showing that it has complied with the requirements of this paragraph
and that the client demonstrates understanding of the client's rights.
(4) A client has the right to exercise rights as a
client of the agency.
(5) A client has the right to have the client's person
and property treated with consideration, respect, and full recognition
of the client's individuality and personal needs.
(6) A client has the right to be free from abuse, neglect,
and exploitation by an agency employee, volunteer, or contractor.
(7) A client has the right to confidential treatment
of the client's personal and medical records.
(8) A client has the right to voice grievances regarding
treatment or care that is, or fails to be, furnished, or regarding
the lack of respect for property by anyone who is furnishing services
on behalf of the agency, and they must not be subjected to discrimination
or reprisal for doing so.
(g) In the case of a client adjudged incompetent, the
rights of the client are exercised by the person appointed by law
to act on the client's behalf.
(h) In the case of a client who has not been adjudged
incompetent, any legal representative may exercise the client's rights
to the extent permitted by law.
|Source Note: The provisions of this §558.282 adopted to be effective February 1, 2002, 26 TexReg 9159; amended to be effective April 1, 2004, 29 TexReg 3237; amended to be effective June 1, 2006, 31 TexReg 1455; amended to be effective January 15, 2009, 34 TexReg 254; transferred effective May 1, 2019, as published in the April 12, 2019, issue of the Texas Register, 44 TexReg 1893; amended to be effective April 25, 2021, 46 TexReg 2427