OO staff inform the consumer, the consumer's LAR, or a health
care provider of any referral made to other HHS offices or other entities
regarding their contact with OO and document the referral in the HEART
system. Referrals include:
(1) Department of Family and Protective Services, for
a contact that includes information that makes OO staff suspect abuse,
neglect, or exploitation;
(2) HHSC Civil Rights Office, for a contact alleging
a violation of civil rights or discrimination regarding the delivery
of HHS programs or services, including those concerning lack of access
to benefits and services due to language or disability;
(3) Office of Inspector General, for a contact that
includes allegations of fraud, waste, or abuse regarding HHS programs
or services;
(4) HHSC Appeals Division staff, for a request for
a fair hearing;
(5) Medicaid managed care organization, for a request
to appeal a decision by a Medicaid managed care organization;
(6) HHSC Regulatory Services Division, for a contact
related to an entity regulated by HHSC; and
(7) LBHA or LMHA closest to the consumer or local law
enforcement, for a contact that includes threats of violence to a
consumer or others.
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