| (a) OO staff maintain a public website for OMCAT with
its contact information and develop brochures and other materials
that can be distributed to consumers and Medicaid health care providers.
(b) In accordance with requirements of the Uniform
Managed Care Manual maintained by HHSC Medicaid program staff and
available on the HHSC web site, each MCO includes OMCAT contact information
on its member web sites and in member handbooks.
(c) An HHS consumer, the consumer's LAR, or a health
care provider may contact OMCAT through the following methods:
(1) toll-free phone:
(A) 1-866-566-8989 (8:00 a.m. to 5:00 p.m., Central
Standard Time, Monday through Friday); or
(B) 7-1-1 or 1-800-735-2989 for a person who has a
hearing or speech disability;
(2) toll-free fax: 1-888-780-8099;
(3) mail to HHS Office of the Ombudsman, Managed Care
Assistance Team, P.O. Box 13247, Austin TX 78711-3247; or
(4) online: hhs.texas.gov/ombudsman.
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