| (a) OO staff maintain a public website for FCO with
its contact information and develop brochures and other materials
that can be distributed to foster youth and vendors contracted to
provide services on behalf of DFPS.
(b) In accordance with requirements in Texas Family
Code §40.0041(h), all residential child-care facilities in which
foster youth are placed must display FCO contact information in a
location that is easily accessible and offers maximum privacy to the
youth.
(c) A youth may contact FCO through the following methods:
(1) toll-free phone, 1-844-286-0769 (8:00 a.m. to 5:00
p.m., Monday through Friday);
(2) toll-free fax, 1-888-780-8099;
(3) mail to Texas Health and Human Services Commission,
Foster Care Ombudsman, P.O. Box 13247, Austin TX 78711-3247;
(4) online at hhs.texas.gov/foster-care-help; or
(5) in person when FCO staff present to a meeting of
youth organized by DFPS or visit a residential treatment center or
hospital where a youth is placed.
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