| (a) If individuals with IDD, their LARs, their program
providers, or LIDDAs contact IDDO seeking information or wishing to
complain about an HHS program other than IDD services, the individuals
with IDD, their LARs, their program providers, or LIDDAs are transferred
to OO staff that handle complaints regarding those programs. IDDO
staff inform the individuals with IDD, their LARs, their program providers,
or LIDDAs of this referral and document it in the HEART system.
(b) Residents of state supported living centers (SSLCs)
or their LARs are referred to the Office of the Independent Ombudsman
for SSLCs established by Texas Health and Safety Code Chapter 555,
Subchapter C, and to the HHSC Regulatory Division. IDDO staff inform
residents or their LARs of these referrals and document them in the
HEART system.
(c) Individuals with IDD receiving services at an Intermediate
Care Facilities for Individuals with an Intellectual Disability or
Related Conditions, their LARs, or their program providers are referred
to the HHSC Regulatory Services Division.
(d) Cases involving individuals with IDD, their LARs,
their program providers, or LIDDAs who contact IDDO alleging solicitation,
as defined by Texas Occupations Code Chapter 102, by an HCS or TxHmL
program provider are forwarded to the Office of Inspector General.
(e) Contacts involving individuals with IDD, their
LARs, or their program providers who allege a Health Insurance Portability
and Accountability Act violation by LIDDA staff are referred to the
LIDDA's contract manager within HHSC's IDD-Behavioral Health Services
Department. IDDO staff inform individuals with IDD, their LARs, or
their program providers of the referrals and document them in the
HEART system.
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