| (a) Once IDDO staff have determined all pertinent information
has been gathered and their investigation of a complaint is complete,
they determine if the complaint is substantiated, unsubstantiated,
or unable to be substantiated.
(b) Written responses requested by individuals with
IDD or LARs include:
(1) a description of the steps taken to investigate
the complaint;
(2) a description of what IDDO found as a result of
their investigation; and
(3) if a complaint is:
(A) substantiated, a description of the actions taken
in response; or
(B) unsubstantiated, a description of additional steps
the individual with IDD can take to have someone review the individual's
concerns (e.g., a referral to Disability Rights Texas), if applicable.
(c) IDDO staff may ask the HHSC Regulatory Services
Division staff responsible for enforcement of provider certification
and contracts, IDD-BHS staff responsible for enforcement of LIDDA
contracts, or other program staff to provide a summary of actions
taken in response to IDDO's determination. If a response is received,
IDDO staff upload the response into the HEART system.
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