| (a) The local ombudsman entity must obtain approval
by the Office of materials to be distributed to persons other than
representatives of the Office, before the materials are distributed.
(b) If a local ombudsman entity uses a logo on printed
materials created by the local ombudsman entity, the local ombudsman
entity must use the logo approved by the Office. A host agency may
use its logo on printed materials in addition to the logo approved
by the Office.
(c) A local ombudsman entity must ensure that an outgoing
message for the telephone of a staff ombudsman includes:
(1) a statement that the staff ombudsman works in the
Ombudsman Program; and
(2) that a message left by the caller will be confidential.
(d) A local ombudsman entity may request technical
assistance from the Office regarding website content related to the
Ombudsman Program.
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