| (a) A host agency must work with the local ombudsman
entity to develop the following performance measure projections for
a state fiscal year:
(1) the number of certified ombudsmen who will, during
a state fiscal year:
(A) conduct visits at LTC facilities; and
(B) identify and investigate complaints;
(2) the number of visits to assisted living facilities
by certified ombudsmen that will occur during a state fiscal year;
(3) the number of assisted living facilities that will
receive at least one visit by a certified ombudsman in a state fiscal
year; and
(4) the percentage of complaints that will be resolved
or partially resolved in a state fiscal year.
(b) A host agency must submit the performance measure
projections required by subsection (a) of this section to the HHSC
Office of the Area Agencies on Aging. The HHSC Office of the Area
Agencies on Aging sends the performance measure projections to the
Office. The Office reviews the form and approves, modifies, or rejects
the proposed performance measure projections.
(c) A host agency may request that an approved performance
measure projection be revised in accordance with this subsection.
(1) To make such a request, the host agency must:
(A) complete HHSC form "Key Performance Measure Target
Revision," and
(B) submit the completed form to the HHSC Office of
the Area Agencies on Aging.
(2) The HHSC Office of the Area Agencies on Aging sends
the completed form to the Office. The Office reviews the form and
approves, modifies, or rejects the request to revise the performance
measure projection.
(d) A host agency must ensure that a local ombudsman
entity, by the end of each state fiscal year, meets the approved projections
described in subsection (a) of this section by:
(1) being within a variance of minus five percent of
the projections; or
(2) exceeding the projections.
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