Vendors shall comply with the standards detailed in this section:
(1) Perform a visual inspection of the device and the
vehicle in which it is installed to ensure that no tampering or circumvention
has occurred. Evidence of tampering with an IID shall be reported
to the judicial authority responsible for ordering the specific installation
involved, to the supervising officer if any, and to the department,
not later than 48 hours after the vendor discovers the evidence of
tampering;
(2) Document and retain the records on the removal
of any device by the vendor;
(3) Maintain a record of each complaint by a customer
relating to the operation of the device, including:
(A) name of the customer;
(B) judicial authority ordering the installation;
(C) date of the complaint;
(D) nature of the complaint;
(E) identifying information related to the device;
and
(F) name of individual who received the complaint;
(4) Maintain a record of the responses to customer
complaints including:
(A) the action taken to address the complaint;
(B) any action taken to resolve the complaint; and
(C) the date and name of the person who resolved the
complaint;
(5) Conduct a calibration confirmation test on each
device at the time of installation and on each occasion of service,
and maintain all records of such tests;
(6) Properly store the alcohol reference solution,
the breath alcohol simulator, or reference gas standard in a manner
that maintains the integrity of the calibration solution;
(7) Install the device with anti-tampering evident
tape or seals on all connections;
(8) Display conspicuously in the service center the
authorization issued by the department under the Act and this chapter;
(9) Display conspicuously in the service center, a
sign containing the name, mailing address, and telephone number of
the department, and a statement informing consumers or recipients
of services that complaints against the vendor can be directed to
the department;
(10) Only install devices that are approved under §521.247
of the Act;
(11) Maintain liability insurance coverage for damages
arising out of the operation or use of devices in amounts and under
the terms specified by the department in §10.11 of this title
(relating to Application);
(12) Comply with any applicable court order regarding
the installation or inspection of a device and the activation of any
anti-circumvention feature of the device;
(13) Repair or replace a device within 48 hours after
receiving notice of a complaint regarding the operation of the device,
if device is confirmed to have malfunctioned;
(14) Maintain a record of each action taken by the
vendor with respect to each device installed by the vendor, including
each action taken as a result of an attempt to circumvent the device,
until at least the fifth anniversary after the date of installation;
(15) Upon request of any court, supervising officer,
or the department, make available for inspection or provide a copy
of any report or record required under this chapter;
(16) Satisfy the standards for equipment and facilities,
as required by this chapter;
(17) Pay the required inspection fee within 60 calendar
days of receipt of notice that payment is due;
(18) Pay any past due fees within 30 days of notification
of a past due amount, insufficiency of funds, or denied payment;
(19) Cooperate with any inspection or audit performed
by department personnel;
(20) Submit annually, in a manner prescribed by the
department, a written report of each ignition interlock device service
and feature made available by the vendor; and
(21) Submit a written report of any violation of a
court order to the appropriate judicial authority, including the issuing
court and the person's supervising officer, if any, not later than
48 hours after the vendor discovers the violation.
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