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TITLE 37PUBLIC SAFETY AND CORRECTIONS
PART 13TEXAS COMMISSION ON FIRE PROTECTION
CHAPTER 427TRAINING FACILITY CERTIFICATION
SUBCHAPTER DCERTIFIED TRAINING FACILITIES
RULE §427.405Policy Regarding Complaints
(a) Complaints. The entity shall:

  (1) Submit a written grievance procedure designed to resolve disputes between current and former students and the school for commission approval;

   (2) Provide a copy of the grievance procedure to each student and maintain proof of such delivery;

   (3) Maintain records regarding grievance filings and resolutions; and

   (4) Diligently work to resolve all complaints at the local school level.

 (b) Investigations.

  (1) The commission may investigate a complaint about an entity and may determine the extent of investigation needed by considering various factors, such as:

    (A) the seriousness of the alleged violation;

     (B) the source of the complaint;

     (C) the school's history of compliance and complaints;

     (D) the timeliness of the complaint; and

     (E) any other reasonable matter deemed appropriate.

   (2) The commission may require documentation or other evidence of the violation before initiating a complaint investigation.
Source Note: The provisions of this §427.405 adopted to be effective May 9, 2007, 32 TexReg 2476; amended to be effective May 20, 2018, 43 TexReg 3103

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