| (a) General. A complaint received by the commission
concerning facilities under the commission's purview or the commission
and/or its procedures or functions shall be investigated and resolved
according to commission internal policies and procedures. All inspection
reports, plan reviews and bills for services issued by the commission
shall provide instructions for directing complaints to the commission
regarding commission functions and procedures.
(b) Filing a Complaint. An individual who has a complaint
about a facility under the commission's purview or the commission
may file a complaint in any written format or use the commission's
prescribed complaint form. The complaint form is available on the
agency website and may be submitted electronically or may be obtained
by contacting the commission through the agency website, telephone,
fax, email, or written request.
(c) Jails shall include information regarding the procedure
for filing a complaint, its investigation, and its resolution in the
approved inmate handbook and shall display and maintain the information
prominently throughout the jail in common areas and other areas frequented
by jail inmates.
(d) Public Disclosure. A complaint against a facility
under the commission's purview or the commission will only be made
available for public disclosure in accordance with Government Code
Chapter 552.
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| Source Note: The provisions of this §251.6 adopted to be effective December 27, 1994, 19 TexReg 9878; amended to be effective September 30, 2010, 35 TexReg 8770; amended to be effective March 29, 2022, 47 TexReg 1625 |
