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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 1DEPARTMENT OF AGING AND DISABILITY SERVICES
CHAPTER 42DEAF BLIND WITH MULTIPLE DISABILITIES (DBMD) PROGRAM AND COMMUNITY FIRST CHOICE (CFC) SERVICES
SUBCHAPTER DADDITIONAL PROGRAM PROVIDER PROVISIONS
RULE §42.406Quality Assurance

(a) A program provider must conduct an annual survey of individuals, LARs, and actively involved family members and friends to determine satisfaction with services.

(b) At least annually, a program provider must:

  (1) review all final investigative reports from HHSC and, based on the review, identify program process improvements that help prevent the occurrence of abuse, neglect, and exploitation and improve the delivery of services; and

  (2) evaluate critical incident data reported in accordance with §42.401(d) of this subchapter (relating to Protection of Individual), compare the program provider's use of restraint to aggregate data provided by HHSC on HHSC's website, and identify program process improvements that help prevent the occurrence of critical incidents and improve service delivery.


Source Note: The provisions of this §42.406 adopted to be effective June 15, 2010, 35 TexReg 5042; amended to be effective September 1, 2014, 39 TexReg 6609; amended to be effective October 1,2019, 44 TexReg 5083

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