| (a) The Department of Family and Protective Services
(DFPS) maintains paper and electronic case records. Electronic case
records are primarily maintained in DFPS's electronic case management
system of records, called Information Management Protecting Adults
and Children in Texas (IMPACT). Electronic records are also maintained
in other systems as needed.
(b) As part of our case records, we may also maintain
recordings made at child advocacy centers during the course of investigations
if we are the owner of the recordings pursuant to Texas Family Code, §264.408(d)
or when the child advocacy center provides us a copy of the recordings
for our case records.
(c) Physical files may be stored in the DFPS regional
office handling the case while the case is active or open. When physical
records are inactive or closed, they are transferred to DFPS's Records
Management Group (RMG). DFPS's Records Management Officer determines
the most appropriate way to retain them until their retention period
is met. Physical records may be retained in their original format
and stored at state facilities or with a third-party vendor or they
may be converted to digital images for electronic filing.
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