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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 19DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
CHAPTER 702GENERAL ADMINISTRATION
SUBCHAPTER IOFFICE OF CONSUMER AFFAIRS SERVICES
DIVISION 2OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS
RULE §702.819When does the Office of Consumer Affairs not accept complaints for review?

The complaint process is not available:

  (1) to individuals who have been designated as perpetrators of abuse or neglect. Those individuals must use procedures specified in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation), unless the complaint relates to issues other than the case disposition;

  (2) for complaints the Office of Consumer Affairs has reviewed multiple times and has made all reasonable efforts within agency policy and procedures to resolve;

  (3) for complaints related to civil rights issues;

  (4) for complaints regarding or from Department of Family and Protective Services staff relating to personnel issues; or

  (5) if the Office of Consumer Affairs discovers that the subject of a complaint is an issue in ongoing or forthcoming litigation against DFPS, except for ongoing Child Protective Services conservatorship cases, or is the subject of a law enforcement investigation or criminal prosecution, and the Office of Consumer Affairs determines that the review would interfere with the litigation, investigation, or prosecution.


Source Note: The provisions of this §702.819 adopted to be effective September 1, 2016, 41 TexReg 6078

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