|(a) Administrative reviews are generally conducted
by telephone, although we may conduct the review in a face-to-face
meeting at our office.
(b) We will contact you within 10 calendar days of
receiving your written request for an administrative review to schedule
a time to conduct the review. The telephone conference or meeting
must occur within 30 days of the date of this initial contact unless
additional time is necessary in order for us to comply with your request
for records related to the subject of the administrative review. If
additional time is necessary, then the 30-day timeframe for completing
the telephone conference or meeting will begin when you obtain the
(c) We will proceed with the administrative review
without conducting the telephone conference or meeting if:
(1) You do not respond to our attempts to contact you
to schedule the telephone conference or meeting;
(2) You do not schedule the conference or meeting within
the 30-day timeframe, unless the person conducting the review finds
that there is good cause to schedule the conference or meeting at
a later date; or
(3) You miss the scheduled conference or meeting without
requesting a delay under subsection (d) of this section.
(d) If you believe there is good cause to delay the
telephone conference or meeting, then before the scheduled conference
or meeting you must present your request and reason for a delay in
writing to the person conducting the review. The person conducting
the review will make a decision regarding good cause based on policy
developed by the Texas Department of Family and Protective Services.
(e) Following the telephone conference or meeting,
we will review the investigation file and any additional documentation
provided by you, may ask additional questions, and may gather other
relevant information, as needed.