| (a) Complaints may be filed with DARS either in writing
through mail, e-mail, or facsimile or by videotape for people who
use sign language to communicate. Complaints should be directed to
the DARS customer service representative or to the commissioner.
(b) For the purpose of directing complaints to DARS,
DARS may notify consumers and service recipients of its name, mailing
address, and telephone number by including the information:
(1) on each registration form, application, or written
contract relating to participation in a program that is funded in
any part by money derived from or through DARS;
(2) on a sign that is prominently displayed in the
place of business of each person or entity engaging in a program that
is funded in any part by money derived from or through DARS;
(3) in a bill for service provided by a person or entity
engaging in a program that is funded in any part by money derived
from or through DARS; or
(4) in other media for dissemination of information
as determined by DARS.
(c) Ordinarily, DARS resolves complaints within 60
days.
(d) Information about complaints specifically related
to early childhood intervention services may be found in Chapter 108
of this title (relating to Division for Early Childhood Intervention
Services).
(e) Information about complaints specifically related
to Blind Children's Vocational Discovery and Development Program may
be found in Chapter 106 of this title (relating to Division for Blind
Services).
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