|(a) This provision applies to the resolution of a complaint
through review of a determination made by the Comprehensive Rehabilitation
Services (CRS) program, when the complaint concerns:
(1) ineligibility for services;
(2) denial of services; or
(3) termination of services.
(b) An applicant may file a complaint in writing to:
CRS Program, Department of Assistive and Rehabilitative Services,
4900 N. Lamar Blvd., Austin, Texas 78751-2316. An applicant also may
call DARS Inquiries at 1-800-628-5115 or send an email to firstname.lastname@example.org.
In accordance with §117.072(b) of the Texas Human Resources Code,
the CRS program provides a copy of the procedures under this subchapter
to each applicant who wishes to file a complaint and to any person
who is the subject of the complaint. DARS and CRS program staff members
receive, evaluate, and seek satisfactory resolution to each complaint
(c) A complaint regarding the CRS program must be filed
within 180 calendar days of the matter giving rise to the complaint.
A complaint filed after 180 calendar days will be dismissed without
further review by DARS.
(d) The complaint must contain:
(1) the name of the person filing the complaint;
(2) the name of the person for whom the complaint is
(3) the date of the incident that gave rise to the
(4) the basis for the complaint;
(5) a summary of the facts supporting the complaint;
(6) the specific relief requested.
(e) DARS staff must make every effort to:
(1) document the date that the complaint was received;
(2) evaluate the complaint and seek facts from the
(3) provide a written decision within 60 calendar days
to the complainant addressing each allegation;
(4) provide technical assistance and appropriate follow
up to the parties involved in the complaint, as necessary; and
(5) retain the documentation of the complaint for five
(f) On each complaint under this subchapter, the CRS
program maintains a file containing the name of the person filing
the complaint, the date the CRS program received the complaint, the
subject matter of the complaint, the name of each person contacted
concerning the complaint, a summary of the review, and an explanation
of the actions taken, if any, to address the complaint.
(g) At least quarterly until final disposition of the
complaint, DARS shall notify the person filing the complaint and each
person who is a subject of the complaint about the status of the investigation,
unless the notice would jeopardize an investigation.