The Agency shall conduct program monitoring activities to ensure
that programs achieve intended results. Processes and procedures used
to determine Board, workforce service provider, AEL grant recipient,
AEL service provider, and Agency grantee performance may include review
and evaluation of one or more of the following:
(1) Program results or outcomes
(2) Performance measures
(3) Reporting accuracy
(4) Record keeping and file maintenance
(5) Monitoring functions
(6) Self-monitoring activities
(7) Service delivery
(8) Automated systems and reporting
(9) Human resources
(10) Policies and procedures
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