| (a) Refunds. A refund of the purchase price of a product
sold under the program, less shipping and handling costs, will be
made on return of the product and the sales receipt or proof of purchase
to the department or the department's vendor, as appropriate, but
only if the product is undamaged and unused and is returned with all
tags and product packaging.
(b) Complaints. Complaints about merchandise may be
directed to the director or the department's vendor and will be reviewed
before the placement of future orders of the product. If the vendor
receives a complaint, the vendor will provide to the department within
30 days after the date of receipt of the complaint a report that provides
details of the complaint and all actions taken to resolve the complaint.
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