| (a) Review. The department will promptly review a complaint
filed under §3.23 of this subchapter (relating to Filing a Complaint)
and will make every reasonable effort to resolve the matter consistent
with applicable law.
(b) Resolution. After reviewing the complaint the department
will determine:
(1) the action that the department plans to take, or
that action has been taken, to address the matter that is the subject
of the complaint; or
(2) that the department will take no action on the
matter.
(c) Department response.
(1) The department will provide to a person who files
a complaint under §3.23 of this subchapter an oral, written,
or electronic response that sets out the department's determination
under subsection (b) of this section. If the department determines
that it will take no action, the response will provide the reasons
that determination was made.
(2) If the department does not provide a response under
paragraph (1) of this subsection within 90 days after the date the
complaint was received by the department, the department periodically
will notify the complainant of the status of the complaint until it
is resolved. A complaint is considered to be resolved when the department
informs the complainant of the department's determination under subsection
(b) of this section.
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