| (a) "Complainant" means a person who files a complaint
or inquiry.
(b) "Complaint" means a written communication submitted
to the department by a person that alleges misconduct by a person
believed to be engaging in an activity that is regulated by the department.
For purposes of this subchapter, a complaint shall contain at least
the following information:
(1) the complainant's name and contact information;
(2) the name of the entity against whom the complaint
is submitted;
(3) the date and place of the alleged violation;
(4) a description of the facts or conduct alleged to
violate applicable statutes or rules; and
(5) written documentation supporting the complaint.
(c) "Inquiry" means a communication made to the department
about an entity believed to be engaging in an activity that is regulated
by the department, but such communication does not include all of
the required elements of a complaint.
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