| (a) The department shall maintain in accordance with
its retention policy records of all complaints received. Such records
shall include the information required in Finance Code, §12.108.
(b) A representative sample of complaints closed due
to lack of jurisdiction or evidence shall be reviewed quarterly by
the head of the division that received the complaint.
(c) At least quarterly, the department shall submit
to the Finance Commission a report of the sources, subjects, types,
and dispositions of complaint activity during the preceding period.
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