A complaint may be resolved by issuance of a warning letter
or a conditional letter of agreement which does not involve a formal
disciplinary action.
(1) A warning letter informs the licensee of the licensee's
duties under the Act, the Council Act, or council rules and whether
the council has a concern about the circumstances surrounding the
complaint.
(2) A "Conditional Letter of Agreement" informs the
licensee of the licensee's duties under the Act, the Council Act,
or council rules, whether the conduct or omission complained of appears
to violate such duties, and creating council-ordered conditions for
the long-term resolution of the issues in the complaint. This "Conditional
Letter of Agreement" specifies the immediate disposition of the complaint.
The licensee is issued the "Conditional Letter of Agreement" by staff;
a signature of agreement by the licensee is required. If the licensee
fails to comply with all the council-ordered conditions in the specified
time frame outlined in the "Conditional Letter of Agreement," staff
will open a new complaint arising out of the non-compliance with a
"Conditional Letter of Agreement" or the underlying conduct.
|
