| (a) The Council shall publish the minimum, maximum,
and median times for processing applications during the preceding
12-month period on its website, together with a justification for
each of these periods. These figures will be updated on an annual
basis.
(b) Applicants whose application processing time exceeds
90 days or the maximum processing time published on the agency's website,
whichever is greater, may submit a written complaint to the Executive
Director requesting a timely resolution of any dispute arising from
the delay.
(c) The Executive Director shall, upon receipt of a
proper complaint, review the matter to determine whether the agency
has good cause, as that term is defined in §2005.004 of the Government
Code, for exceeding the maximum application processing time. If the
maximum application processing time was exceeded and good cause is
not found, the Council shall refund any application fee paid in connection
with the delayed application.
(d) There is no appeal of the determination made by
the Executive Director under this rule. A complaint is waived if not
filed within 30 days of licensure.
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