| (5) include a statement notifying the customer that
if they need assistance paying their bill by the due date, or are
ill and unable to pay their bill, they may be able to make some alternate
payment arrangement, establish deferred payment plan, or possibly
secure payment assistance. The notice shall also advise the customer
to contact the electric utility for more information.
(l) Electric service disconnection of a non-submetered
master metered multifamily property.
(1) In this subsection, "non-submetered master metered
multifamily property" means an apartment, a leased or owner-occupied
condominium, or one or more buildings containing at least 10 dwellings
that receive electric utility service that is master metered but not
submetered.
(2) An electric utility in an area where customer choice
has not been introduced shall send a written notice of service disconnection
to a municipality before disconnecting service to a non-submetered
master metered multifamily property for nonpayment if:
(A) the property is located in the municipality; and
(B) the municipality establishes an authorized representative
to receive the notice as described by paragraph (3) of this subsection.
(3) No later than January 1st of every year, a municipality
wishing to receive notice of disconnection of electric service to
a non-submetered master metered multifamily property shall provide
the commission with the contact information for the municipality's
authorized representative referenced by paragraph (2) of this subsection
by submitting that person's name, title, direct mailing address, telephone
number, and email address in a P.U.C. Project Number to be established
annually for that purpose. The email address provided by the municipality
may be for a general mailbox accessible by the authorized representative
established for the purpose of receiving such notices.
(4) After January 1st, but no later than January 15th
of every year, the commission shall post on its public website the
contact information received from every municipality pursuant to paragraph
(3) of this subsection. The contact information posted by the commission
shall remain in effect during the subsequent 12-month period of February
1 through January 31 for the purpose of the written notice of disconnection
required by paragraph (2) of this subsection.
(5) The electric utility shall email the written notice
required by this subsection to the municipality's authorized representative
not later than the 10th day before the date electric service is scheduled
for disconnection. Additional notice may be provided by third-party
commercial carrier delivery or certified mail.
(6) The customer safeguards provided by this subsection
are in addition to safeguards provided by other law or agency rules.
(7) This subsection does not prohibit a municipality
or the commission from adopting customer safeguards that exceed the
safeguards provided by this chapter.
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