| (P) develop a service quality standards instrument
such as a customer satisfaction survey or SERVQUAL survey;
(Q) analyze manufacturing operations;
(R) define inventory in the management context; and
(S) explain the fiscal importance of controlling inventory.
(8) The student knows self-development techniques and
interpersonal skills to accomplish management objectives. The student
is expected to:
(A) recognize personal biases and stereotypes;
(B) identify and practice effective interpersonal skills
involving situations with coworkers, supervisors, and subordinates;
(C) identify and practice effective team-building skills
involving situations with coworkers, supervisors, and subordinates;
(D) participate in leadership activities;
(E) participate in career development activities;
(F) assess personal strengths and weaknesses; and
(G) develop personal traits and behaviors to foster
career advancement.
(9) The student demonstrates project-management skills
to improve workflow and minimize costs. The student is expected to:
(A) initiate a project, which includes identifying
resources needed for a project;
(B) develop a project plan;
(C) execute a project;
(D) monitor and control a project; and
(E) close a project.
|
