| (B) interpret vendor terms and policies; and
(C) calculate the final cost of a product.
(17) The student knows the important role each employee
plays in providing exceptional customer service. The student is expected
to:
(A) identify employee management actions and attitudes
that result in customer satisfaction;
(B) describe how customer service and follow-up are
major factors for success in marketing; and
(C) demonstrate effective communication with customers
to foster positive relationships that enhance company image.
(18) The student demonstrates the management of selling
activities. The student is expected to:
(A) explain sales and financial quotas;
(B) identify types of information contained in sales
records; and
(C) exhibit proper procedures for maintaining sales
records.
(19) The student prepares for employment in a particular
career field. The student is expected to:
(A) identify training, education, and certification
requirements for occupational choice; and
(B) research career-related training or degree programs.
(20) The student demonstrates mathematics knowledge
and skills required to pursue the full-range of postsecondary education
and career opportunities. The student is expected to:
(A) demonstrate use of relational expressions such
as equal to, not equal to, greater than, and less than;
(B) apply data and measurements to solve a problem;
(C) analyze mathematical problem statements for missing
or irrelevant data;
(D) construct charts, tables, and graphs from functions
and data; and
(E) analyze data when interpreting operational documents.
(21) The student applies ethical reasoning to a variety
of workplace situations in order to make ethical decisions. The student
is expected to:
(A) weigh alternative responses to workplace situations
based on legal responsibilities and employer policies;
(B) weigh alternative responses to workplace situations
based on personal or professional ethical responsibilities;
(C) identify and explain personal and long-term consequences
of unethical or illegal behaviors; and
(D) identify the most appropriate response to workplace
situations based on legal and ethical considerations.
(22) The student knows the importance of teamwork,
leadership, and organizational skills. The student is expected to:
(A) specify how teams function;
(B) use teamwork to solve problems;
(C) differentiate between the roles of team leaders
and team members;
(D) analyze characteristics of good leaders;
(E) identify employers' expectations and appropriate
work habits;
(F) define discrimination, harassment, and inequality;
(G) demonstrate time-management techniques to develop
and maintain schedules and meet deadlines;
(H) illustrate how teams measure their results; and
(I) demonstrate methods to recognize and reward team
performance.
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