| (9) The TDU shall mail a renewal notice to a Chronic
Condition Residential Customer whose designation was for a period
longer than 90 days or a Critical Care Residential Customer, at least
45 days prior to the expiration date of the customer's designation.
The renewal notice shall also be mailed to the emergency contact included
on the commission-approved application form (if applicable). The renewal
notice shall include the application form and an explanation of how
to reapply for Critical Care Residential Customer or Chronic Condition
Residential Customer designation. The renewal notice shall inform
the customer that the current designation will expire unless the application
form is returned by the expiration date of the existing designation.
(f) Effect of Critical Care Residential Customer or
Chronic Condition Residential Customer status on payment obligations.
A Critical Care Residential Customer or Chronic Condition Residential
Customer designation pursuant to this section does not relieve a customer
of the obligation to pay the REP for services provided, and a customer's
service may be disconnected pursuant to §25.483 of this title.
(g) TX SET changes. In the first TX SET release after
the effective date of this section, market transactions shall be included
to address the requirements of this section.
(h) Effective date. The effective date of this section
is January 1, 2011.
(i) TDU annual report. A TDU shall report to the commission
by March 1 of each year beginning in 2012, the number of customers
for each type of customer defined in subsection (a) of this section
as of December 31 of the previous calendar year. The TDU report shall
also include for the previous calendar year, for each type of customer
defined in subsection (a) of this section, the number of applications
that were rejected as a result of incomplete forms, the number of
requests from REPs for disconnection, and the number of disconnections
and reconnections completed. An interim report shall be filed by the
TDU on April 1, 2011 for the time period from January 1, 2011 through
March 1, 2011.
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| Source Note: The provisions of this §25.497 adopted to be effective January 1, 2011, 35 TexReg 9274; amended to be effective June 11, 2012, 37 TexReg 4220; amended to be effective May 13, 2018, 43 TexReg 3001 |
