| initiate non-standard metering
service. The monthly fee must recover ongoing costs to provide non-standard
metering service, including costs for meter reading and billing. Fixed
costs not related to the initiation of non-standard metering service
may be allocated between the one-time and monthly fees and recovered
through the monthly fee over a shortened period of time.
(g) Retail electric product compatibility. After receipt
of the notice prescribed by subsection (d)(1)(C) of this section,
if the customer's current product is not compatible with non-standard
metering service, the customer's REP of record must work with the
customer to either promptly transition the customer to a product that
is compatible with non-standard metering service or transfer the customer
to another REP, subject to any applicable charges or fees required
under the customer's existing contract. If the customer is unresponsive,
the customer's REP of record may transition the customer without the
customer's affirmative consent to a market-based, month-to-month product
that is compatible with non-standard metering service. Alternatively,
if the customer is unresponsive, the customer's REP of record may
transfer the customer to another REP under §25.493 (relating
to Acquisition and Transfer of Customers from One Retail Electric
Provider or Another) so long as the new REP serves the customer using
a market-based, month-to-month product with a rate (excluding charges
for non-standard metering service or other discretionary services)
no higher than one of the tests prescribed by §25.498(c)(15)(A)
- (C) of this title (relating to Prepaid Service). The customer's
REP of record must promptly provide the customer notice that the customer
has been transferred to a new product and, if applicable, to a new
REP, and must also promptly provide the new Terms of Service and Electricity
Facts Label.
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