| (6) If a deposit is being held by the REP on behalf
of the customer, a statement that the deposit will be applied against
the final bill (if applicable) and the remaining deposit will be either
returned to the customer or transferred to the new REP, at the customer's
designation and with the consent of both REPs;
(7) The availability of deferred payment or other billing
arrangements, from the REP, and the availability of any state or federal
energy assistance programs and information on how to get further information
about those programs; and
(8) A description of the activities that the REP will
use to collect payment, including the use of consumer reporting agencies,
debt collection agencies, small claims court, and other remedies allowed
by law, if the customer does not pay or make acceptable payment arrangements
with the REP.
(n) Reconnection of service. Upon a customer's satisfactory
correction of the reasons for disconnection, the REP must request
the TDU, municipally owned utility, or electric cooperative to reconnect
the customer's electric service as quickly as possible. The REP must
inform the customer when reconnection is expected to occur in accordance
with the timelines set forth in this subsection and in §25.214
of this title (relating to Terms and Conditions of Retail Delivery
Service Provided by Investor Owned Transmission and Distribution Utilities).
For premises without a provisioned advanced meter with remote disconnect/reconnect
capabilities, if a REP submits a standard reconnect request and the
TDU completes the reconnect the same day, the TDU may assess a standard
reconnect fee. A TDU may assess a same-day reconnect fee only when
the REP expressly requests a same-day reconnect and a REP may pass
through a same-day reconnect fee to the customer only when the customer
expressly requests a same-day reconnect. A REP must send a reconnection
request no later than the timelines in this subsection. The TDU must
complete the reconnection in accordance with the timelines in §25.214
of this title.
(1) For payments made before 12:00 p.m. on a business
day, a REP must send a reconnection request to the TDU no later than
2:00 p.m. on the same day.
(2) For payments made after 12:00 p.m. but before 5:00
p.m. on a business day, a REP must send a reconnection request to
the TDU by 7:00 p.m. on the same day.
(3) For payments made after 5:00 p.m. but before 7:00
p.m. on a business day, a REP must send a reconnection request to
the TDU by 9:00 p.m. on the same day.
(4) For payments made after 7:00 p.m. on a business
day, a REP must send a reconnection request to the TDU by 2:00 p.m.
on the next business day.
(5) For payments made on a weekend day or a holiday,
a REP must send a reconnection request to the TDU by 2:00 p.m. on
the first business day after the payment was made.
(6) In no event must a REP fail to send a reconnection
notice within 48 hours after the customer's satisfactory correction
of the reasons for disconnection as specified in the disconnection
notice.
(o) Electric service disconnection of a non-submetered
master metered multifamily property.
(1) In this subsection, "non-submetered master metered
multifamily property" means an apartment, a leased or owner-occupied
condominium, or one or more buildings containing at least 10 dwellings
that receive electric utility service that is master metered but not
submetered.
(2) A REP must send a written notice of service disconnection
to a municipality before authorizing disconnection of service to a
non-submetered master metered multifamily property for nonpayment
if:
(A) the property is located in the municipality; and
(B) the municipality establishes an authorized representative
to receive the notice as described by paragraph (3) of this subsection.
(3) No later than January 1st of every year, a municipality
wishing to receive notice of disconnection of electric service to
a non-submetered master metered multifamily property must provide
the commission with the contact information for the municipality's
authorized representative referenced by paragraph (2) of this subsection
by submitting that person's name, title, direct mailing address, telephone
number, and email address in a P.U.C. Project Number to be established
annually for that purpose. The email address provided by the municipality
may be for a general mailbox accessible by the authorized representative
established for the purpose of receiving such notices.
(4) After January 1st, but no later than January 15th
of every year, the commission must post on its public website the
contact information received from every municipality pursuant to paragraph
(3) of this subsection. The contact information posted by the commission
must remain in effect during the subsequent 12-month period of February
1 through January 31 for the purpose of the written notice of disconnection
required by paragraph (2) of this subsection.
(5) The retail electric provider must email the written
notice required by this subsection to the municipality's authorized
representative not later than the 10th day before the date electric
service is scheduled for disconnection. Additional notice may be provided
by third-party commercial carrier delivery or certified mail.
(6) The customer safeguards provided by this subchapter
are in addition to safeguards provided by other law or agency rules.
(7) This subsection does not prohibit a municipality
or the commission from adopting customer safeguards that exceed the
safeguards provided by this chapter.
|
| Source Note: The provisions of this §25.483 adopted to be effective January 15, 2001, 26 TexReg 125; amended to be effective Spetember 12, 2002, 27 TexReg 8428; amended to be effective June 1, 2004, 29 TexReg 4756; amended to be effective March 8, 2007, 32 TexReg 1286; amended to be effective January 1, 2011, 35 TexReg 9232; amended to be effective December 6, 2012, 37 TexReg 9619; amended to be effective December 11, 2013, 38 TexReg 8819; amended to be effective July 19, 2023, 48 TexReg 3900 |
