| (1) Directory assistance. Each telecommunications utility
must list each customer with its directory assistance within 72 hours
after service connection, except those numbers excluded from listing
in subsection (e)(1) of this section, to facilitate the provision
of the requested telephone numbers based on customer names and addresses
by the directory assistance operators.
(2) Non-assigned numbers. All non-assigned telephone
numbers in central offices serving more than 300 customer access lines
must be intercepted unless otherwise approved by the commission.
(3) Disconnected numbers. Disconnected residence telephone
numbers must not be reassigned for 30 days and disconnected business
numbers must not be reassigned, unless requested by the customer,
for 30 days or the life of the directory, whichever is longer, unless
no other numbers are available to provide service to new customers.
(4) Incorrect listings. If a customer's number is incorrectly
listed in the directory and if the incorrect number is a working number
and if the customer to whom the incorrect number is assigned requests,
the number of the customer to whom the incorrect number is assigned
must be changed at no charge. If the incorrect number is not a working
number and is a usable number, the customer's number must be changed
to the listed number at no charge if requested.
(5) Changing telephone numbers to a group of customers.
When additions or changes in plant or changes to any other CTU's operations
necessitate changing telephone numbers to a group of customers, at
least 30 days' written notice must be given to all customers so affected
even though the addition or changes may be coincident with a directory
issue.
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| Source Note: The provisions of this §26.128 adopted to be effective January 20, 1999, 24 TexReg 301; amended to be effective January 10, 2002, 27 TexReg 381; amended to be effective April 4, 2012, 37 TexReg 2178; amended to be effective April 7, 2014, 39 TexReg 2499; amended to be effective December 21, 2023, 48 TexReg 7524 |
