The provider agency's plan of operation must: (1) identify the services and tasks the provider agency provides under the contract; (2) state the hours of operation and the setting in which the services are provided; (3) specify the number and types of staff delivering the services; (4) state the qualifications and competencies of staff. The plan of operation must state how the provider agency will ensure that staff receive initial and ongoing training as described in Subchapter D of this chapter (relating to Staff Development); (5) describe the methods and procedures for determining client eligibility, if this is required by the procedures developed in the DHS region where services are delivered; (6) describe the services provided to eligible clients. The provider agency must offer the services required by the procedures developed in the DHS region where services are delivered; (7) describe the methods and procedures for providing services to clients; and (8) state the method for documenting the services that are delivered. |
