Upon denial of a certificate, the applicant will receive a written response outlining the reasons for denial. If the reason for denial is failure to be in substantial compliance with the applicable Acts or Rules, the applicant will receive a notice of violation or other notification from the department. Appeals based on noncompliance issues shall be handled in accordance with the instructions in the notice. An applicant may request in writing a de novo review of the decision to deny a certificate from a representative of the department when the denial is based on any other grounds.