<<Prev Rule

Texas Administrative Code

Next Rule>>
TITLE 43TRANSPORTATION
PART 1TEXAS DEPARTMENT OF TRANSPORTATION
CHAPTER 3PUBLIC INFORMATION
SUBCHAPTER CCOMPLAINT RESOLUTION
RULE §3.23Filing a Complaint

(a) Written complaint. A person may file a written complaint addressed to the department, attention: Public Information Officer, at:

  (1) its main business office, 125 East 11th Street, Austin, Texas 78701-2483; or

  (2) any other business office of the department.

(b) Oral complaint. A person may file an oral complaint:

  (1) at any department business office in person or by telephone; or

  (2) by calling:

    (A) 1-800-558-9368 (55-TxDOT); or

    (B) 1-888-885-8248 (Report-a-Pothole).

(c) Electronic complaint. A person may file an electronic complaint by completing and submitting the standard "Contact Us" form on the department's Internet site at www.txdot.gov or by submitting an email to AskTxDOT@txdot.gov.

(d) Content. A complaint should contain the following information:

  (1) the name of the complainant;

  (2) the mailing address, telephone number, or email address of the complainant;

  (3) a concise statement of the nature of the complaint, including the underlying facts; and

  (4) the specific action or measure, if any, requested of the department.


Source Note: The provisions of this §3.23 adopted to be effective December 16, 1996, 21 TexReg 11823; amended to be effective February 16, 2012, 37 TexReg 715

Link to Texas Secretary of State Home Page | link to Texas Register home page | link to Texas Administrative Code home page | link to Open Meetings home page