The following is a non-exhaustive list of student complaints
that are not reviewed by the Agency:
(1) The Agency does not handle, investigate, or attempt
to resolve anonymous complaints.
(2) The Agency does not intervene in matters solely
concerning an individual's grades, examination results, or evaluation
of academic performance, as these are within the sole purview of the
institution and its faculty.
(3) The Agency does not intervene in matters solely
related to student life such as student housing, dining facilities,
food service, violations of the student code of conduct, or student
activities and organizations, as these issues are within the sole
purview of the institution.
(4) The Agency does not handle, investigate, or attempt
to resolve complaints in matters that are or have been in litigation.
(5) The Agency does not handle, investigate, or attempt
to resolve complaints about religious institutions relating solely
to their religious (as opposed to secular) standards and religious
programs of study.
(6) The Agency does not handle, investigate, or attempt
to resolve student complaints against institutions not authorized
by the Agency to operate in Texas. Institutions authorized by the
Agency to operate in Texas are listed on the following websites: http://www.txhighereddata.org
and http://www.thecb.state.tx.us.
(7) The Agency does not handle, investigate, or attempt
to resolve complaints regarding tribal institutions.
(8) The Agency does not handle, investigate, or attempt
to resolve complaints about criminal matters, and instead encourages
students to contact local law enforcement authorities regarding these
complaints.
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