| (a) Eligible Application Services Center Customers.
(1) State Agencies. In accordance with Texas Government
Code Chapter 771, each participating state agency shall execute an
Interagency Contract with the department defining the services to
be provided prior to the start of services.
(2) Local Government Entity. In accordance with Chapter
791, each participating local government shall execute an Interlocal
Contract with the department defining the services to be provided
prior to the start of services.
(b) Request for Services.
(1) For prospective Application Services Center Customers
initiating service:
(A) Prior to providing services, a request for new
services shall be submitted via a formal written request addressed
to the designated DIR representative.
(B) Upon receipt of any such request to initiate service,
a cost estimate will be provided by the Application Services Center
to the prospective DCS Customer.
(2) An existing Application Services Center Customer
requesting additional services offered under this rule shall follow
the policies and procedures established for all Application Services
Center Customers documented in the applicable Service Management Manual.
(A) Upon receipt of any such request for additional
services, the Application Services Center Program will provide a cost
estimate to the Application Services Center Customer.
(B) Along with the cost estimate, a formal notice from
the Application Services Center Program to the Application Services
Center Customer shall include:
(i) The scope of the services to be provided; and
(ii) The implementation schedule.
(C) An Application Services Center Customer seeking
to obtain project work or other service changes shall submit a request
via the online Service Catalog.
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