The Office of Consumer Affairs complaint process is available
to:
(1) consumers, service recipients, and persons or entities
regulated by the Department of Family and Protective Services (DFPS)
who have a concern or complaint regarding a specific case;
(2) individuals from the public who have a concern
or complaint regarding a specific case, including but not limited
to extended family, friends of the family, or foster parents;
(3) other state agencies when the complaint is regarding
a specific case;
(4) government officials, including judges and state
and federal legislative and executive offices;
(5) DFPS employees, if the complaint alleges a violation
of DFPS policy in a case-specific situation; and
(6) former foster children or youth, including youth
that are 18 years of age or older and are in extended foster care.
A child or youth who is currently in the conservatorship of DFPS,
may still file a complaint through the process described in §702.815
of this title (relating to May current foster children and youth file
complaints?).
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