A complainant may contact the Office of Consumer Affairs for
direct case-specific complaints concerning the Department of Family
and Protective Services (DFPS) using one of the following methods:
(1) sending a correspondence via mail to the Office
of Consumer Affairs, Texas Department of Family and Protective Services,
Mail Code Y-946, P.O. Box 149030, Austin, Texas 78714-9030;
(2) calling the toll-free number: 1-800-720-7777;
(3) sending a facsimile to the Office of Consumer Affairs
at (512) 339-5892;
(4) using the DFPS public web site at http://www.dfps.state.tx.us;
or
(5) sending an email to oca@dfps.state.tx.us.
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