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TITLE 40SOCIAL SERVICES AND ASSISTANCE
PART 19DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
CHAPTER 702GENERAL ADMINISTRATION
SUBCHAPTER IOFFICE OF CONSUMER AFFAIRS SERVICES
DIVISION 2OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS
RULE §702.823Must a complainant go through another agency complaint process before contacting the Office of Consumer Affairs?

No. Although the Department of Family and Protective Services encourages complaint resolution at the local level, a complainant may file a complaint with the Office of Consumer Affairs at any time, without going through another agency process for complaint resolution.


Source Note: The provisions of this §702.823 adopted to be effective September 1, 2016, 41 TexReg 6078

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