| (a) Filing a complaint with DARS through the Health
and Human Services Commission Office of Ombudsman.
(1) A consumer may file a complaint with DARS alleging
that a requirement of independent living services was violated. A
complaint may be filed directly with DARS without having been filed
with the service provider.
(2) A complaint may be filed by:
(A) mail to DARS: Texas Health and Human Services Commission,
Office of the Ombudsman, MC H-700, P.O. Box 13247, Austin, Texas 78711-3247;
(B) phone: 1-877-787-8999 or Relay Texas for people
with a hearing or speech disability: 7-1-1 or 1-800-735-2989;
(C) fax: 1-888-780-8099; or
(D) online: http://www.hhsc.state.tx.us/ombudsman/contact.shtml
(3) More information regarding the complaint process
may be obtained by calling the Office of the Ombudsman at 1-877-787-8999
or Relay Texas for people with a hearing or speech disability: 7-1-1
or 1-800-735-2989.
(b) Filing a complaint with the Client Assistance Program
(CAP).
(1) The CAP is implemented by Disability Rights Texas
(DRTx), a legal services organization whose mission is to protect
the human, service, and legal rights of persons with disabilities
in Texas.
(2) DRTx advocates are not employees of DARS. There
are no fees for CAP services, which are provided by advocates and
attorneys when necessary. Services are confidential.
(3) A consumer enrolled in independent living services
or the consumer's representative may file a complaint with DRTx alleging
that a requirement of independent living services was violated. The
complaint need not be filed with the service provider.
(4) A complaint may be filed by:
(A) phone: 1-800-252-9108; or
(B) videophone: 1-866-362-2851.
(5) More information about the complaint process is
available by calling DRTx at 1-800-252-9108 or videophone at 1-866-362-2851.
|
| Source Note: The provisions of this §357.503 adopted to be effective August 31, 2016, 41 TexReg 6066; transferred effective March 15, 2021, as published in the Texas Register February 26, 2021, 46 TexReg 1387 |
