| (a) Eligible DCS Customers.
(1) In accordance with Texas Government Code §2054.377,
participation by an institution of higher education in the DCS program
requires approval by the Information Technology Council for Higher
Education (ITCHE).
(2) In accordance with Texas Government Code Chapter
771, each participating institution of higher education shall execute
an Interagency Contract with the department defining the services
to be provided prior to the start of services.
(b) Request for Services.
(1) For prospective higher education DCS Customers
initiating service:
(A) Prior to providing services, a request for new
services shall be submitted via a formal written request addressed
to the designated DIR representative. The written request shall, at
a minimum, include the written approval from ITCHE, DCS Customer's
estimated compute volume, and service requirements.
(B) Upon receipt of any such request to initiate service,
a cost estimate will be provided by the DCS Program to the prospective
DCS Customer.
(2) After established as a DCS Customer, institutions
of higher education requesting additional services offered under this
rule shall follow the policies and procedures established for all
DCS Customers documented in the Service Management Manual. Institutions
of higher education shall also include written approval from ITCHE
with any request for additional services.
(A) Upon receipt of any such request for additional
services, a cost estimate will be provided by the DCS Program to the
DCS Customer.
(B) Along with the cost estimate, a formal notice from
the DCS Program to the DCS Customer shall include:
(i) The scope of the services to be provided; and
(ii) The implementation schedule.
(3) A DCS Customer seeking to obtain project work or
other service changes shall submit a request via the online Service
Catalog.
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