| (a) A complaint against a person who is engaged in
an activity or business regulated by the department may be submitted
in a form and manner prescribed by the department. A person filing
a complaint is encouraged to file the complaint online on the department's
website.
(b) A complaint must be filed within two years of the
event giving rise to the complaint. Complaints filed after the two-year
period may be investigated at the discretion of the director of enforcement.
(c) Pursuant to Texas Occupations Code §51.252,
the department may accept a complaint that lacks sufficient information
to identify the source or the name of the person who filed the complaint;
however, the department is not required to investigate these anonymous
complaints. The department may investigate anonymous complaints at
its discretion.
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