| (a) The department shall maintain a system to promptly
and efficiently act on complaints filed with the department as provided
by Texas Occupations Code §51.252.
(b) The department shall assign priorities and investigate
complaints based on risk to the public of the conduct alleged in the
complaint as provided by Texas Occupations Code §51.2521.
(c) If the department determines at any time that an
allegation made or formal complaint submitted by a person is inappropriate
or without merit, the department shall dismiss the complaint.
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