|(a) The department will review each complaint filed
under §9.330 of this subchapter (relating to Complaints) and
will notify the complainant that the department has determined that:
(1) an investigation is warranted; or
(2) that an investigation is not necessary and the
reasons for that determination.
(b) If the complaint is made against a specific division,
the executive director will appoint another division or office of
the department to review and investigate the complaint.
(c) The reviewing entity will forward the written findings
to the complainant and respondent.
(d) If the finding confirms the complaint, the reviewing
entity will meet with the complainant and respondent to discuss a
(e) If the parties concur, the reviewing entity will
prepare a conciliation agreement for execution and will monitor the
agreement to completion.
(f) If the parties do not agree to a conciliation agreement,
the director of the reviewing entity will make a decision regarding
corrective action needed and monitor the corrective action, if any.