| (a) The Office of Consumer Affairs acknowledges receipt
of each complaint, informs the complainant whether the complaint meets
the criteria for an Office of Consumer Affairs complaint, and provides
the complainant information by mail or telephone regarding the procedures
for investigating and resolving a complaint.
(b) A complaint may be accepted initially and later
refused if subsequent investigation or developments determine that
the complaint is no longer appropriate for the Office of Consumer
Affairs.
|
