| (a) The student complaint form is available on the
Agency's website. All complaints must be submitted to the Agency on
the student complaint form.
(b) Complainants shall submit student complaint forms
through the online process provided on the agency's website, by electronic
mail (email) to StudentComplaints@thecb.state.tx.us, or by hard copy
sent to the Texas Higher Education Coordinating Board, Office of General
Counsel, P.O. Box 12788, Austin, Texas 78711-2788.
(c) All submitted complaints must include the following
three completed, signed forms: a student complaint form, Family Educational
Rights and Privacy Act (FERPA) Consent and Release form, and THECB
Consent and Agreement form. Submitted complaints regarding students
with disabilities shall also include a signed Authorization to Disclose
Medical Record Information form.
(d) The Agency does not handle, investigate, or attempt
to resolve complaints concerning actions that occurred more than two
years prior to filing a student complaint form with the Agency, unless
the cause of the delay in filing the student complaint form with the
Agency was the complainant's exhaustion of the institution's grievance
procedures.
(e) Former students shall file a student complaint
form with the Agency no later than one year after the student's last
date of attendance at the institution, or within 6 months of discovering
the grounds for complaint, unless the cause of the delay in filing
the student complaint form with the Agency was the complainant's exhaustion
of the institution's grievance procedures.
|
| Source Note: The provisions of this §1.114 adopted to be effective November 28, 2012, 37 TexReg 9353; amended to be effective June 6, 2016, 41 TexReg 3995; amended to be effective May 29, 2018, 43 TexReg 3346 |
