|(a) Within 30 calendar days following notification
from a customer to discontinue gas service at that customer's service
location, each operator shall take one of the three steps specified
in 49 CFR §192.727(d) unless the operator receives notice within
such 30 calendar day time period that service is to be continued at
that service location to another customer or an owner or manager of
the service location.
(1) An extension is granted if the customer account
is placed in a soft-close program, which means the operator will close
a customer's gas service account, provide the customer with an accurate
closing bill, but leave the gas on for the next tenant. A soft-close
program may be applied to accounts serving single family residential
or individually metered apartment buildings.
(2) Accounts that are in a soft-close status shall
have an automatic gas turn-off order executed if:
(A) the meter registers 50 CCF (5 MCF) or more from
the documented soft-close reading; or
(B) after 90 days from the customer's notification
to discontinue gas service.
(b) Each operator shall have a written procedure in
its operations and maintenance manual for service discontinuance that
includes the requirements of this rule.