(a) Eligible Application Services Center Customers.
(1) In accordance with Texas Government Code §2054.377,
participation by an institution of higher education in the Application
Services Center requires approval by ITCHE.
(2) In accordance with Texas Government Code Chapter
771, each participating institution of higher education shall execute
an Interagency Contract with the department defining the services
to be provided prior to the start of services.
(b) Request for Services.
(1) For prospective higher education Application Services
Center Customers initiating service:
(A) Prior to providing services, a request for new
services shall be submitted via a formal written request addressed
to the designated DIR representative. The written request shall, at
a minimum, include the written approval from ITCHE, the estimated
compute volume, and service requirements.
(B) Upon receipt of any such request to initiate service,
a cost estimate will be provided by the Application Services Center
to the prospective DCS Customer.
(2) After being established as an Application Services
Center Customer, an institution of higher education requesting additional
services offered under this rule shall follow the policies and procedures
established for all Application Services Center Customers documented
in the applicable Service Management Manual. Institutions of higher
educations shall also include approval from ITCHE with any request
for additional services.
(A) Upon receipt of any such request for additional
services, the Application Services Center Program will provide a cost
estimate to the Application Services Center Customer.
(B) Along with the cost estimate, a formal notice from
the Application Services Center Program to the Application Services
Center Customer shall include:
(i) The scope of the services to be provided; and
(ii) The implementation schedule.
(C) An Application Services Center Customer seeking
to obtain project work or other service changes shall submit a request
via the online Service Catalog.
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