| (a) The Department may continue to develop interagency
collaborations with other low-income program offices and energy providers
to perform outreach to targeted groups.
(b) Subrecipient shall conduct outreach activities.
Outreach activities may include:
(1) Providing information through home visits, site
visits, group meetings, or by telephone for disabled low-income persons;
(2) Distributing posters/flyers and other informational
materials via websites and social media and at local and county social
service agencies, offices of aging, Social Security offices, etc.;
(3) Providing information on the program and eligibility
criteria in articles in local newspapers or broadcast media announcements;
(4) Coordinating with other low-income services to
provide CEAP information in conjunction with other programs;
(5) Providing information on one-to-one basis for applicants
in need of translation or interpretation assistance;
(6) Providing CEAP applications, forms, and energy
education materials in English and Spanish (and other appropriate
language(s));
(7) Working with energy vendors in identifying potential
applicants;
(8) Assisting applicants to gather needed documentation;
and
(9) Mailing information and applications.
(c) Subrecipient shall handle Reasonable Accommodation
requests, in accordance with §1.204 of this title (relating to
Reasonable Accommodations).
(d) Subrecipient shall coordinate with other social
service agencies through cooperative agreements to provide services
to customer Households. Cooperative agreements must clarify procedures,
roles, and responsibilities of all involved entities.
(e) Subrecipient shall coordinate with other energy
related programs. Specifically, Subrecipient shall make documented
referrals to the local WAP Subrecipient.
(f) Subrecipient shall coordinate with local energy
vendors to arrange for arrearage reduction, reasonably reduced payment
schedules, or cost reductions.
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