The following terms, when used in this subchapter, have the
following meanings, unless the context clearly indicates otherwise.
(1) "Commissioner" means the Savings and
Mortgage Lending Commissioner appointed under Finance Code Chapter
13.
(2) "Complainant" means a person who files
a complaint with the Department.
(3) "Complaint" means a signed, written communication
received by the Department's division for consumer assistance that
expresses dissatisfaction with a transaction or alleges wrongful conduct.
The Department will collect the following items and information regarding
a complaint, if available:
(A) the complainant's name and contact information;
(B) the name of the entity or individual against whom
the complaint is submitted;
(C) the date and place of the alleged misconduct, violation,
or transaction;
(D) a description of the facts or conduct alleged to
violate applicable statutes or rules; and
(E) any written documentation supporting the complaint.
(4) "Department" means the Department of
Savings and Mortgage Lending.
(5) "Inquiry" means a written communication
received by the Department's division for consumer assistance that
is not a complaint.
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